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AI / Data Science

Applying Large Language Models (LLMs) in Claims Processing

In this session, Dr. Malgorzata Smietanka explores how Large Language Models (LLMs) can transform the insurance claims process. The talk covers key business processes where LLMs can automate and streamline workflows in claims processing — particularly document OCR, data anonymization, and reasoning over unstructured text. Through a live demo, she illustrates practical applications of LLMs in extracting, structuring, and interpreting claims-related information. The presentation also highlights strategies for anonymizing sensitive data, ensuring GDPR and industry compliance. Finally, Dr. Smietanka shares architectural insights on running LLMs locally or in hybrid setups, especially in regulated environments like insurance, where data residency, model explainability, and governance are critical.
June 17, 2025
Hosted by the Data Analytics Virtual Forum